FAQ

Family Questions

It’s easy. You just sign up, buy one of our credit packages and then begin contacting nannies. We offer 3 affordable credit packages for families. With our 3 month and 1 year credit packages, you can post your job listing and have candidates email you directly about your job.
Yes, really. We have heard so many families complain about their credit cards being charged after they have cancelled their accounts and/or put their accounts on hold. You spoke, we listened.
The cost to contact each nanny is 1 credit. We offer 3 easy credit packages that families can purchase. We offer a 1 month package with 25 credits for $59, a 3 month package with 100 credits for $149 (most popular package), and a 1 year package with 250 credits for $479 (perfect for families that need more than one nanny or use babysitters throughout the year). Families get a free 90 day job posting with the 3 month and 1 year packages. Through our site, families can easily find pre-screened, five star (agency quality) nannies with preliminary background checks for much less what an actual nanny agency charges. That is a huge savings considering most nanny agencies charge $2,000-$5,000 per nanny placement.
To contact nannies, families will need to buy one of the three credit packages. You can view the amount of credits you have by logging into your account area. You can buy more credits at any time. Credits cannot be sold, transferred or exchanged for “real world” currency. Credits are final and non-refundable and there are no refunds for any unused credits. In the event that you close your account or your registration is terminated by NannyCare.com, you will not be able to use or access your credits. Credits expire after 90 days.
Since you are the nanny’s employer, you will be responsible for paying the nanny directly and for any tax responsibilities.
Each nanny writes on her profile what her salary is and ultimately you will have to discuss that with each nanny. Many nannies will put a certain amount on their profiles but will be flexible on their price (especially if the job is close to them and it is the age group they prefer to work with). We suggest that when you initially contact the nanny, you should give her a description of your job along with the pay you are offering. If you are flexible on the pay but want to meet first and then decide, just let the nanny know this.
We highly recommend that although we call and verify the references, that you do the same. Most nannies request that you wait to meet them before you call their references so that their references are not being called constantly. We do think it’s healthy for parents to speak directly to the nanny’s references for peace of mind. Speaking “parent to parent” can give you a sense of trust right from the get-go.
Sometimes it isn’t always a match. Even when parent’s go through an expensive nanny agency it doesn’t always work out..but at least with us, you’re not out thousands of dollars. If it doesn’t work out the first time, we encourage you to come back and give it another try. Unfortunately, there is no way we can guarantee that the nanny will be a perfect match since each family dynamic is different, however, we can provide you with agency quality nannies and give you the tools you need to succeed. Also, you may find that the candidate you contacted isn’t the right fit for your the main position you’re offering, but maybe she’d be great as a babysitter or back-up nanny.
All of our nannies are screened over the phone, Skype or FaceTime by one of our nanny councilors. We then call and verify their references to make sure they have excellent work history. We also confirm identification and work status by having them show us proof of ID (such as a driver’s license along with her social security card). We always ask to see proof of current CPR/First Aid certification as well. We also make sure they pass our preliminary background check. If the nanny passes all of the above, we go ahead and let them know that they’ve been approved and list them on our site.
NannyCare.com runs a social security search to make sure they are eligible to work in the U.S and brings up every address they’ve lived at for the past 7 years. We then run a National criminal and sex offender search. If the nanny has not been married during the past 7 years, we only run her maiden name. If she has been married or used a different name during the past 7 years, we run both names. Every nanny must pass our preliminary background check to be listed on our site. As soon as you pick a nanny, you must run a more extensive background check. NannyCare.com offers a la carte background check searches for an extra fee. You will wan to run county criminal searches in any county the nanny’s lived in during the past 7 years (going off the social security search), a Federal search in the main county they’ve resided in and finally a department of motor vehicles check to make sure they don’t have excessive tickets, accidents or a DUI/DWI. It’s important to understand that background checks are not always accurate and may not reveal a person’s complete criminal history.
Yes. When you meet the nanny, she will bring you a copy of her background check and also show you her CPR/First Aid card and driver’s license.
By law you are supposed to report your nanny’s wages. Since we are not professionals in this field, we have teamed up with GTM to give you all the information and advice you need to make sure your are doing everything right.
In almost 20 years of placing nannies, we have never had a nanny do something illegal or hurt a child. With that said, if the nanny were to do something unacceptable, we are not her employer (you are) and she is responsible for her own actions. We will not be help liable for any damages that result from injury, theft or negligence. We are simply a nanny pre-employment screening service for busy families. Unfortunately, there is never a guarantee that someone won’t do something wrong, even if they have a perfect track record. We take every step we can to make sure that every nanny listed on our site is experienced, has excellent references, CPR/First Aid and a preliminary background check.
Unfortunately, accidents do happen and we do recommend that families get worker’s compensation just in case the nanny were to injure herself at work. Each state is different, but in California, it is very easy to add worker’s comp to your home owner or renter’s insurance policy and it is relatively cheap (usually $500-$1,000/yr).
We always recommend that families try out the nanny before she starts. A 3-5 day trial should tell you if the nanny is the right fit. Always go with your gut, if your gut says it’s not the right fit, it probably isn’t. If you have reservations, keep going until you find the right fit for your family.
Some families do a nanny work agreement otherwise known as a “nanny contract” with the nanny. It is a good idea since it outlines exactly what the job entails and gives less room for miscommunication between the family and the nanny. The nanny contract should include things like pay rate, days/hours nanny will work, responsibilities and duties and whether the nanny will get any vacation, sick days or paid holidays. Feel free to use NannyCare.com’s Sample Nanny Contract.

Nanny Questions

NannyCare.com is the first online nanny agency that allows families to find top notch, agency quality nannies on their own. It is the combination of a do-it yourself online nanny service and a nanny agency. NannyCare.com does everything that a regular nanny agency does (screens the nannies, verifies references as well as current CPR/First Aid certification and most importantly, runs a preliminary background check on every nanny) but allows the families to sign up and contact the nannies directly. NannyCare also offers tons of free information, articles, forms and tools to help both families and nannies through the hiring process. The ending result is that families and nannies can find “agency quality” matches easily online.
We know there are a lot of companies out there but we’ve heard the complaints and made changes where necessary. One of the most common complaints by nannies is that they feel “unrecognized” amongst thousands of other nanny profiles and aren’t confident that families will be able to find them (the quality nannies) amongst all the inexperienced nannies. To fix this, we only accept nannies who are shown to have real experience, excellent references, CPR/First Aid and pass our preliminary background check. This weeds out the inexperienced nannies that aren’t taking this process seriously and just want to “be a nanny for the time being”. We also feel that by marketing ourselves as only offering “agency quality” screened, background checked nannies, we are more likely to get quality families that understand what a good nanny is really worth and will offer a better pay rate. To put it simply, we offer quality not quantity for both nannies and families. We also recommend that families pay a minimum rate per hour $15-$18hr for 1 child and $16-$20/hr for 2 children…. so they know going into it that they will be required to pay a reasonable hourly wage for quality connections.
Yes, we charge the nannies a one time sign up fee of $24.99 which includes the cost of their preliminary background check. The nanny will get a copy of the preliminary background check and be able to use it for any jobs obtained through our site or any jobs they find on their own. In addition to the preliminary background check, all nannies will get a free 3 month listing on our site. After the 3 months, nannies can opt to stay on our site for a small monthly listing fee of $9.99. We feel that paying a small fee is very minimal when you’re looking at the possibility of landing a great, high paying job (or jobs if seeking multiple babysitting gigs) with great families through our site. If you have been approved to be listed on our site, then you’ve past the hardest part and have a great chance of getting a great job through us.
Yes. You just need to send us an email and we will be glad to either put your account on hold status or cancel your account. You can also put your account on hold anytime. We recommend that if you have found a job, you may want to put your account on hold for at least a few months to ensure that everything is going good with your new job. If for some reason it doesn’t work out, you can re-activate your account at any time with us.
There are no refunds at any time since most of the sign up fee goes towards your background check that you get to keep. With that said, we definitely want you to contact us if there is an issue or you aren’t hearing from families, since there may be a reason you haven’t head from anyone. You may have something on your profile that makes it seem like you are less flexible than you really are or something that makes families think your not the right fit. We may be able to spot it and help you. We will also run additional ads in areas where nannies need jobs, so it really helps to let us know if you need more families in your city.
Yes. We allow nanny members to email family job listings for free.
Similar to a nanny agency, we allow families to sign up and contact qualified nannies that match their job description. It is up to you to decide when you’d like to give the family your personal phone number. If a family contacts you and their job sounds like a match, then obviously you’d want to share your phone number with them. If it’s not a match, you might want to let them know that it’s not the right fit so that they can continue looking at other candidates.
Families will contact you through whatever email you have listed on your profile. We highly recommend that you create a new email account or use a recreational email so that you can track all jobs that come from our site.
You will need to fill out the nanny application in your account area as well as provide your references. Upload any reference letters, certifications, a resume (if you have one), CPR/First Aid card and driver’s license. You will also need to click on the preliminary background check link and fill out the quick background check form. After you click on the link, make sure you choose the right background check for us to run- one is for nannies that have become married during the last 7 years and another is for single nannies who have never been married during the last 7 years. The preliminary background check just takes a few minutes to complete and we get the results back within a few days. Within 48 hours a NannyCare.com representative will contact you to go over your experience, qualifications, work history and more. We will also ask you to show us your social security card and/or work visa. Expect for this call to be about 20-30 minutes long. After the call, your representative will verify the references listed on your profile, including reference letters. Once the preliminary background check results come back, we will send you a consumer copy via email and you will show that to any families you plan on working for.} After your preliminary background check is completed and we have verified all your references and received all of the above, we will go ahead and approve you and list your profile on our site.
We recommend creating a new email or using a recreational email just for this site. Gmail works great and only takes a few seconds to create a new email. That way you can track all jobs through one email and you’ll be able to track which jobs are coming from our site.
If you’ve encountered a family through our site that is inappropriate in any way or seems like a scam, please contact us right away at support@nannycare.com and put in the subject line “Complaint about a family”.
While we don’t mind giving you general advice, we really cannot get involved between you and the family for several reasons. The family is your employer, not us, and so everything is between you and them. We have no legal right to get involved in any family matters and we cannot take sides since we were not there. With that said, if you tell us that a family did not pay you for hours worked, we will contact them and research the matter. We may cancel their membership (if they are still using our site) if we find that they did anything unethical or illegal. In most cases, if a family does not pay, it turns into a civil matter and you will have to take them to small claims court to get a judgment against them.
Every family is different but we recommend that they give the nanny at least 1 week of paid vacation per year, 3 sick days and the main holidays off and paid. We know from experience that the more you offer your nanny, the happier she will be and the longer she will stay at your job (and not be looking for other jobs).
Most families do not. We recommend that nannies do purchase their own policies.

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NannyCare.com does not employ any caregiver ( nanny, babysitter, newborn specialist, elderly caregiver or housekeeper ) listed on our site and accepts no responsibility for provider's (client, family, user, parent) selection of a caregiver, or for any caregiver's conduct or performance. Provider is ultimately responsible for selecting a caregiver and for complying with all applicable laws that may apply when employing a household employee. Provider is fully responsible for their caregiver selection, checking references, interviewing and screening applicants and interpreting the background check results. NannyCare.com's screening services and background checks are not a substitution for a provider doing their own thorough screening. Caregivers should never be hired on the spot or without being interviewed in-person first. Our site provides an abundance of helpful tools, articles and resources to help families make smart, safe hiring decisions.