Site - FAQ

I am having trouble logging in...
Make sure you have activated your membership. You should have received an email upon signing up where you would be able to click on the activation link. If your still having trouble logging in after clicking on the activation link, check your activation email to make sure you are entering the correct log-in information.

Is NannyCare.com really a free service?
Yes! NannyCare.com is free but if you would like to upgrade to a Featured profile then it does cost a small fee. Our free service allows you to create a profile, view other member's entire profiles and search for provider and caregivers near you. When you see a caregiver or provider that is a match, you simply contact them through e-mail and/or the "add as friend" feature. You will also be able to use all of the free resources, articles, tools and forms on the site. You can also opt to receive our weekly newsletter that's filled with great tips and resources.

What is a Featured Profile and how much does it cost?
Providers, Caregivers and Businesses can opt for a Featured Profile and stand out amongst their competition. Featured Profiles will show up first when doing a caregiver or job search. They also come with our NannyCare.com Approval stamp. Featured Profiles cost $29.95/month and are on a month to month basis. For businesses, Featured Profiles include an e-mail address and website, as well as show their awards and achievements. All Featured Profiles automatically renew at the end of the billing cycle so that services are not interrupted.

How do I edit my profile?
Simply go to "Profile" in your member area and click on "Edit Profile" from the drop down menu. You will be able to edit your profile and submit changes. If you have any questions please visit our FAQ area or use our contact form to send us an email.

How do I upgrade my account?
At any time you can simply buy a Featured Profile by going to your profile page and going to Profile ---> Edit Profile.
Click here to upgrade your account.

Can I put my account on hold?
Yes, members may use the contact form to request that their membership be put on hold. Please allow for 1-3 days for your membership to be changed over to hold status. By putting your membership on hold, you will be able to contact us when you are ready to become an active member again and soon after be able to utilize all of our services. Another option is to just make your profile viewable to only your friends. Members can easily go into their privacy setting and change "Who can view your information" to friends only. This way you will not come up in any searches.

I forgot my user-name and password...
If you forgot your password, go to the log-in page and click the link that says "Forgot your password?" If you forgot your user-name, reference the email that was sent to you from NannyCare.com when you first registered.

I never received an activation email...
There are a couple of reasons why this might have happened. First, check your bulk or spam email folder to confirm the activation email didn't go into your spam folder. If you don't find the activation email in your bulk/spam folder and still can't find it, you may have misspelled or incorrectly entered your email address on the registration form. Confirm that you entered the correct email address when registering by trying to create a new account with that email. If the original email you entered was incorrect, the registration form will enable you to create a new account with the correct email. If the original email was correct, you will be alerted that an account already exists with that email.

How do I opt out of receiving emails and newsletters?
Simply go into your member area and click on the Profile tab. Next click on Privacy on the drop down menu and you can opt out of receiving emails and newsletters.

How do I delete my account?
You will need to log into your account and go to your member area. From there you will click on the Profile tab and click on "Preferences" on the drop down menu. You will then click on "Delete Profile". By doing this, you are deleting your entire profile, friends, favorites, emails etc. Only choose this option if you want to completely be removed from NannyCare.com. If you are a paid member then your account will continue being charged the monthly subscription fee until you contact us in writing that you would like to cancel your account. If you are unsure if you will need our services in the future, then it is a good idea to cancel your subscription services (if you are a paid member) and downgrade to a free membership. This way if you choose to come back later you still have all your information saved in our system and can quickly access all of our services again. It is highly recommended that you keep your account open for at least a month after you have found a nanny or caregiver since work relationships don't always work out. This also goes for nannies and caregivers who start new jobs. If your job doesn't work out, then you can easily start looking for a new position. You may also contact NannyCare.com and ask to put your account on hold status. You may then come back to us later and activate your account when you are ready to use our services again.

My Profile

How do I edit my profile?
Simply click "Edit profile" from the drop down menu in your member area to make edits and submit. If you have any questions please visit our FAQ area or use our contact form to send us an email.

How do I change my profile picture?
Simply go to "Profile" in your member area and click on "Change Profile Picture" from the drop down menu. You will be able to change and submit a new picture. If you have any questions please visit our FAQ area or use our contact form to send us an email.

How do I report a member?
To report an inappropriate member, please use the "report this" link on the member's profile itself. You can also send us an email through our contact form on the Contact Us page. Our team will review the request and if it meets the removal criteria, it will be removed or updated.

Family FAQ

How does NannyCare.com work?
NannyCare.com is a free online service that matches families and individuals with people who are providing the services they need in the areas of child care, senior care, special needs, tutoring, pet care, personal assistants and housekeeping. If you have a need for one of these types of care or are looking for a job in one of these areas, join NannyCare.com to do a search in your area. After you've found matches, simply contact the members through NannyCare.com's email system or by adding them as a friend. Check out our "How It Works" page to find out more.

What are the different types of care and home help?
Nanny - A nanny is employed by a family in either a live-in or live-out basis and can be full time or part time. The function of a nanny is essentially to be responsible to care for all the children in the home in a largely unsupervised setting. Duties are typically focused on childcare and any household chores or tasks related to the children. A nanny may or may not have any formal training; however, many have significant actual experience. A full time nanny typically works at least 40 hours a week while a part time nanny works an average of 20 hours/week. Most live-out nannies are paid between $12-$20/hr depending on their experience level. Live-in nannies are paid between $400-$800/week plus room and board (depending on experience).

Newborn Nanny (Infant Specialist or Baby Nurse) - A newborn nanny is an experienced nanny with very extensive training in newborn care. She has extensive knowledge of babies, feeding and scheduling. She supports breastfeeding and bottle-feeding. She is there for nighttime feedings while the new mother gets the rest she needs. If the baby is breast-feeding, the nanny will bring the baby to the mother, help position the baby and carry the baby back to the nursery when the baby is done. A newborn nanny will also organize the nursery and is familiar with an apnea monitor, feeding systems and other medical equipment. She can discern problems like jaundice and reflux and alert you if these things occur. If the baby has problems with colic and has fussy periods, she knows the techniques for reducing baby discomfort and getting them to calm down. A newborn nanny will do the baby's laundry every day and help with light housekeeping, as well as meals. She will teach you to change diapers, bathe and feed the baby, or she will do it all for you. She will hold and cradle the baby throughout the day, but knows when it's time for you to be alone with your new family. Most newborn nannies are paid between $15-$25/hr depending on their nursing backgrounds and experience.

Special Needs Nanny - There are different levels of special needs ranging from mild autism to severe physical disabilities. It is best to hire someone with special needs experience or a background in Special Education, if possible, since these types of jobs are much different than regular nanny jobs. A special needs nanny will need to understand what the special need is and know what to do in different types of situations. They must have a calm demeanor, a natural love for helping others, be extremely patient and persistent. In addition, they must have the understanding and ability to build upon strengths and give support through weaknesses. Most special needs nannies are paid between $15-$25/hr depending on their experience and what the special need is.
Please see the definition of Caregiver to read more about some of the duties that may be required.

Tutor - A private instructor that tutors your child(ren) in your home. This person has the training and background in the subject(s) to provide correct instruction. Often this person is a teacher or undergraduate student at a university. Most tutors are paid between $15-$25/hr depending on their educational background and experience.

Housekeepers - Housekeepers work in all types of homes, from small apartments to large estate homes. The position involves daily maintenance of the home as well as heavy cleaning. Some housekeepers have formal training and others just have years of experience. A housekeeper works either full-time or part-time, on a live-in or live-out basis. Housekeepers usually work alone, but should the needs of the home demand multiple staff, they may work as a team with other housekeepers. Most housekeepers are paid between $12-$20/hr depending on their experience.
Typical responsibilities of a housekeeper include: Cleaning the interior of the home, laundry and ironing, linens, assisting with the cooking and serving of guests, making the beds, polishing the silver, organizing drawers and straightening closets, running errands including the grocery shopping, maintaining stock of cleaning and household supplies, caring for household pets, and tending to house plants.

Personal Assistants - Personal assistants are responsible for working in the employer's home in the management of household, personal, and professional needs. Personal assistants have excellent managerial, communication and interpersonal skills. They understand protocol and etiquette and have the ability to organize and prioritize multiple activities. Most personal assistants have a Bachelor's degree in addition to professional experience in a corporate setting. Most personal assistants are paid between $15-$25/hr depending on their educational background and experience.
Typical duties of a Personal Assistant include: handling the bills, making travel arrangements, traveling with the employer, serving as an office assistant, handling correspondence, creating inventories, organizing the office and handling media inquiries, planning special events and parties, managing construction projects or home improvements, scheduling of staff and maintenance personnel, coordinating personal schedules and daily activities, running business and personal errands, and maintaining social activities.

Caregiver - A caregiver is a person who aides either an elderly person who is chronically ill or disabled or a young person with severe physical or emotional challenges. Caregivers can live in the home or out, and can work a few hours per week or many hours per day. Caregiver duties are tailored to the individual's needs and each caregiving job is unique.

There are several common caregiver duties such as: dressing assistance, personal grooming, bathing, transferring a person to their bed, chair, toilet, vehicle etc., toileting, meal preparation and serving, receiving mail and newspapers, housekeeping, laundry and linens, transportation, errands and shopping, companionship, aiding in occupational or physical therapy, assisting in light excursive, escorting to appointments and events and participating in games and activities. Most caregivers are paid between $12-$20/hr depending on their experience and what duties are required.

Senior Companions - A companion is a person employed to accompany, assist, or live with another in the capacity of lending a helpful hand and being a caring friend. Most companions will use their own vehicle for driving (for doctor's appointments, medication pick up, grocery shopping and running local errands) as well as help with accounting & bills. Some companions will also help with housekeeping (they usually are paid more for this). Most companions are paid between $12-$20/hr depending on their experience.

Odds n Ends Jobs - These types of jobs are usually temporary and/or revolve around specific projects. Some examples are running errands, shopping, organizing, gift wrapping, helping with packing and moving, special events and temporary childcare. These jobs can be similar to personal assistant duties but are short term. Most odd n end jobs pay between $12-$20/hr.
Pet Sitters- Pet sitting consists of taking care of all types of pets in the comfort of their own surroundings. The purpose of pet sitting is to limit the stress of the pet while the owners are away for the weekend or a long vacation. Pets seem to do better when they are in their own home with their own bed and blanket, their own toys and their own buddies (other pets). Pet sitters provide this luxury by making daily visits to care for the pets. Some common pet sitting duties are: walking dogs, giving treats, refilling water and food bowls, snuggling and petting, playing fetch, cleaning up messes, the litter box or cages and administering medications. Most pet sitting jobs pay between $12-$20/hr depending on the duties and how often they are needed.

How much of my information is shared?
NannyCare.com hides all personal information such as last name, phone number and address and allows members to communicate through their own NannyCare.com email and message center. Members can also use the "Add as Friend" feature which allows them to become friends with other members and view their profiles. The only personal information that is shared and viewable is your first name, zip code and city. This allows for members to decide when they want to give out their personal information, usually when a family or job provider wants to contact you in person to discuss a job or vice versa.

How do I post a job?
When you create a profile, you will write about the job description among other related topics. Caregivers will then read your profile and can contact you by either a) sending you an email from their NannyCare.com message center or by b) adding you as a friend. You will need to check your NannyCare.com message center daily to see who has emailed you as well as see who has sent you a friend request.

How do I find care in my area?
Simply click on the drop down menu that says "Find Help" in your member area and pick a job type and then enter the zip code of your city and click submit. You can also return to the home page and use the search tool there or use the Nanny Care Directory.

How do I contact caregivers?
Once you've found a caregiver that your interested in you can either write them a message or use the "Add as Friend" feature. From there you will have to check your message center inbox to see if they have written you back or check your Friends area to see if they are now one of your friends. You can also go to the "Friends" tab in your member area and click on "Pending Approval" to see if they have accepting your Friend Request. You can also click on "Request Sent" under the "Friends" tab to view who you have sent friend requests to.

How do I reply to a message?
Simply go to your member area and click on the "Inbox" tab. You will be able to reply to messages in your inbox just like regular email.

How much does a Featured Profile cost?
Featured Profiles cost $29.95/month and are on a month to month basis. All Featured Profiles automatically renew at the end of the billing cycle so that services are not interrupted.

What other services does NannyCare.com offer?
NannyCare.com offers two different types of help packages. The "Reference Checking Package" costs $99 and includes 3 verified references on the nanny or caregiver of your choice. The references are checked by one of NannyCare.com's trained representatives who uses professional agency questions and forms. You will receive a transcribed reference questionnaire form back with our professional opinion on whether the candidate "passes" the reference test. This service is only applicable on references within the U.S. If you are looking for more help, NannyCare.com also offers a "Complete Screening Package" for $249. This package includes 3 verified references, a national criminal and sex offender background check, a department of motor vehicles report and 1 online CPR and First Aid course. Your personal NannyCare.com representative will work directly with the nanny or caregiver you have chosen and get them properly screened so that they are ready to start your job! For more information on these services, please call (800) 383-5136.

How do I background check a nanny?
You should be able to get a national criminal and sex offender background check, social security number verification, name alias search, and address history verification all for under $30. NannyCare.com has partnered with BackgroundChecks.com to offer you this check for $19.95 (except in CA, CT and MN it is $23.45). Some companies charge double for this same check. The nanny or caregiver will need to run her own department of motor vehicle search, which can be done through BackgroundChecks.com for around $7.00 or she can request a copy from the DMV.

Click the link below to start your nanny or caregiver's background check. You may need to have the nanny sign a release form depending on the company you are using, however, most online companies will just have you agree to their Terms and Conditions.
http://www.BackgroundChecks.com

How do I use the advanced search feature?
Simply log into your member area and you will see our advanced search tool under the "Search" area of your profile. You can then do an advanced search.

What safety precautions does NannyCare.com take?

Member Approval-All Profiles are Reviewed and Approved by the NannyCare.com Team. This means that the member's profile meets our site guidelines, it does not mean that we have verified the member's information such as references, CPR credentials or background checks. You will need to do this on your own or you may purchase one of our NannyCare.com help packages such as our "Reference Checking Package" for $99 or our "Complete Screening Package" for $249.

Limited Personal Information-NannyCare.com hides all personal information such as last name, phone number and address and allows members to communicate through their own NannyCare.com email and message center or through the "Add a Friend" feature. The only personal information that is shared and viewable is your first name, zip code and city. This allows for members to decide when they want to give out their personal information, usually when a family or job provider wants to contact you in person to discuss a job or vice versa.

Background Checks-NannyCare.com has partnered with BackgroundChecks.com to offer you great deals on background checks. It is recommended that you run a background check on any nanny or caregiver that you are considering to hire. The recommended background check for nannies and caregivers through BackgroundChecks.com is $19.95 (except in CA, CT and MN it is $23.45) and includes a Social Security number verification, a national criminal database search, and a state sex offender registry search. If you need to run further checks or search a county and federal courthouse records then there are additional fees for these services. It is also recommended that employers run a Department of Motor Vehicles search especially if your nanny or caregiver will be driving with your children. There is only a $7.00 fee for this, however, the caregiver will need to purchase this herself or get a copy from her local DMV.

Encrypted Messaging System-All communication between members happens through messaging on the site. Every member will receive their very own NannyCare.com email. Members may also contact each other through NannyCare.com's "Add as Friend" feature. This way, none ever has access to your personal information. We let you decide when you are ready to give you personal information such as phone numbers, emails and addresses to other members. Nanny Care also monitors messages for spam, scams, and inappropriate content.

Free Tools and Forms-NannyCare.com's Team has put together sample tools and forms to help you safely find your nanny. These forms include a sample nanny application, sample interview questions, sample reference calling questions, a sample nanny contract, medical release forms and orientation forms. It is a great idea to use these forms since they have been formed by nanny agency experts with over 10 years in the industry. We've also included several articles on the website that are safety related and very informative.

CPR and First Aid Classes- NannyCare.com has partnered with PROCPR.org to offer you great deals on online CPR and First Aid classes. It is recommended that all caregivers take a class, whether it's your first time or you just need to freshen up. It is also recommended for all parents (especially new parents) just in case the situation arises where you may need to help your child (or someone else's child). Online classes are recommended in addition to taking a hands on course through organizations such as The Red Cross. Our special rate for the ProFirstAid online class (adult, child, and infant CPR and First aid certification) is only $34.95! Click Here to receive 25% off your class and get certified today!

Nanny FAQ

How does NannyCare.com work?
NannyCare.com is an online service that matches nannies and caregivers with providers in the areas of child care, special needs, tutoring, senior care, pet care, personal assistants and housekeeping. If you seeking one of these job types, join NannyCare.com to do a search in your area. After you've found matches, simply contact the members through NannyCare's email system or by adding them as a friend. Check out our " How It Works " page to find out more.

What are the different types of jobs offered on this site?
NannyCare.com offers nanny, babysitter, newborn nanny, special needs nanny, eldercare, housekeeping, personal assistant and pet sitting jobs on our site. We also have an "odds n ends" section that consist of miscellaneous temporary jobs.

How much of my information is shared?
NannyCare.com hides all personal information such as phone number and address and allows members to communicate through their own NannyCare.com email and message center. Members can also use the "Add as Friend" feature which allows them to become friends with other members and view their profiles. The only information that is shared and viewable is your first name, zip code and city. This allows for members to decide when they want to give out their personal information, usually when a family or job provider wants to contact you in person to discuss a job or vice versa.

How do I find a job?
Once you see a job that your interested in you can either write them a message or use the "Add as Friend" feature. From there you will have to check your message center inbox to see if they have written you back or check your "Friends" area to see if they are now one of your friends. You can also go to the "Friends" tab in your member area and click on "Pending Approval" to see if they have accepting your Friend Request. You can also click on "Request Sent" under the "Friends" tab to view who you have sent friend requests to.

When I find a job, how do I close my profile?
When you find a job you may contact NannyCare.com and request that your membership be put on hold. Please allow for 1-3 days for your membership to be changed over to hold status. By putting your membership on hold, you will be able to contact us when you are ready to become an active member again and soon after be able to utilize all of our services. Another option is to just make your profile viewable to only your friends. Members can easily go into their privacy setting and change "Who can view your information" to "friends only". This way you will not come up in any job searches. Many nannies will just change their availability so that they can still get babysitting and occasional work on the side.

How do I contact care providers?
Once you find a job that your interested in you can either write them a message or use the "Add as Friend" feature. From there you will have to check your message center inbox to see if they have written you back or check your "Friends" area to see if they are now one of your friends. You can also go to the "Friends" tab in your member area and click on "Pending Approval" to see if they have accepting your Friend Request. You can also click on "Request Sent" under the "Friends" tab to view who you have sent friend requests to.

How do I reply to a message?
Simply go to your member area and click on the "Inbox" tab. You will be able to reply to messages in your inbox just like regular email.

How much does it cost?
Our services are always free for members. You can make an online profile that describes yourself and the services offered, search our database of jobs, view entire profiles and contact families and job providers. You can also use all of our free resources such as articles, tools and forms. You will also receive our weekly newsletter that is filled with great tips and resources. Aside from this, you may opt to purchase a Featured Profile which helps you stand out and includes the Nanny Care Approval stamp for $29.95/month. Featured Profiles are on a month to month basis and automatically renew at the end of the billing cycle so that services are not interrupted.

I'm a caregiver. How does having a Featured Profile benefit me?
Many babysitters, baby nurses and temporary nannies sign up for the 6 month or annual membership because it keeps them busy with work, since they will be seen and most likely contacted first. This way, they have a steady stream of work coming in at all times.

NannyCare.com recommends that nannies, caregivers and home helpers run background checks on themselves to greater their chances of landing a position. NannyCare.com has partnered with BackgroundChecks.com to be able to offer nationwide background checks for as little as $19.95 (except in CA, CT and MN it is $23.45). These checks include a Social Security number verification, a national criminal database search, and a state sex offender registry search. You can also run a Department of Motor Vehicles search especially if you will be driving any children around. There is only a $7.00 fee for this or you can get a copy from your local DMV.

NannyCare.com also recommends that you take a CPR and First Aid class since this is essential for anyone working with or around children. NannyCare.com has partnered with PROCPR.org to offer you great deals on online CPR and First Aid classes. Our special rate for the ProFirstAid online class (adult, child, and infant CPR and First aid certification) is only $34.95! Click Here to receive 25% off your class and get certified today!

Other

How do I contact NannyCare.com?

P.O. Box 231968
Encinitas, CA 92023

Contact by phone:
Nationwide: (800) 383-5136
San Diego and Riverside County Only: (888) 638-0860

Contact by e-mail:
support@nannycare.com

How can I submit my Expert Article to be a Featured Article on NannyCare.com?
Blog articles may be posted on NannyCare.com when logged into the membership control panel of the site. Bloggers may be recognized as experts by a NannyCare.com administrator at our sole discretion. This program provides NannyCare.com's visitors with unique content while providing exposure and publicity for the content authors. In order for your profile to receive the expert designation, you must first be a member of NannyCare.com (click here to join free). Your member profile and professional profile must also be completed with your bio, picture and profile information. To create a personal profile, simply login to NannyCare.com and click on "My Profile" in the top gray navigation bar in order to build out your personal profile. To complete a professional profile, which is separate from a personal profile, click on "My Dashboard" in the top gray navigation bar, then under "Personalization Settings" click on "Create/Edit a NannyCare Professional Profile." Articles must meet the following criteria:

1. Minimum of 300 words.

2. Not self-promoting or promoting any particular product or media.

3. Must be science-based and meet the high quality, objective guidelines of medical literature.

IMPORTANT: Articles submitted by non NannyCare.com-members will not be considered. To join for free, click here.

Do you offer group discounts?
Yes, we do. Please contact us so that we can give you an accurate quote since each situation is different depending on the number in the group.

What is the Corporate Employee program?
The NannyCare.com Corporate program allows for both small and big businesses and corporations to provide last minute childcare for the employees. If you are interested in our Corporate and Hospitality programs or rates, please contact us so that we can give you an accurate quote since each company's employee structure and size is different.

What is the Hotels and Hospitality program?
The NannyCare.com Hotels and Hospitality Program is for hotels, resorts and other businesses that need last minute and/or regular childcare for their guests. f you are interested in our Hotels and Hospitality Programs or rates, please contact us so that we can give you an accurate quote since each company's needs and size is different.

What is the agency leads program?
The NannyCare.com leads program is designed for nanny and caregiver agencies that are looking to increase their sales by purchasing quality local leads of member's who have showed interested in their services. Leads are purchased in monthly packages. For more information, please call (800) 383-5136.

Need A Nanny Background Check?

Families should always complete an extensive background check on any nanny, babysitter or caregiver before making a job offer. Click Here to Save 30% on a Background Search.

Nanny Tax Questions?

Have questions about Nanny Taxes? For over 20 years GTM Payroll Services has specialized in Nanny Payroll & Household Tax services. For more information go to GTM.com

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